aBrilliantBlog

During my latest travels overseas I rented as always an Avis vehicle. It was a Hyundai van that had what I needed, seats to fit my family. We took an overnight trip to Northern Israel and the Kinneret. It was a great trip, except on the way home we hit a snag. Traveling with 2 babies we made many a stop for a crying baby or a diaper change. At the end of one of these many stops we changed diapers, purchased lots of snacks and coffee. As I went to turn on the van I found the battery dead. Now this could have ruined the end of a nice trip except for some very nice Israelis. I walked up to 2 gentelman chatting in the parking lot and asked for a jump. After that we were on our way. Thank you to those men.

The following morning my brother-in-law Dovid was supposed to return the van but low and behold, the battery on the clicker was dead. In Israel on many cars you have to input a numerical code to release the ignition so it can be turned on. In this case the keypad was on the clicker on the keychain. So Avis was called and came out to solve the problem. After a few hours the van was returned and that was the end of the rental.

I have a long history with Avis and I have had some lemon cars from them. So I called Avis and after telling my story to the customer service representative she offered to refund half of my rental fee. Now this is what I call customer service. Thanks Avis.