Sorry to hear that you couldn’t get a good signal when you were in SJC. When I saw your post this week, I went out to Bits & Bytes in Terminal C to see what the problem was. I talked to the bartender and some customers and learned that the bartender sometimes sees people wandering around with their laptops looking for a better signal. That’s not a good sign.

We’ll do some analysis of the signal and see what we need to do to improve the system in that part of the terminal. Maybe just another AP. Although we’ve had a lot of great feedback from passengers since we switched on our free WiFi system at SJC in May this year, we know with any new system we’ll need to keep tweaking it to make sure it’s operating as advertised.

Please let us know if you ever run into technical difficulties next time you’re in San Jose. It’s with feedback like this that helps us deliver great service that our customers should expect from us.

Diane Mack-Williams

Director, Airport Technology Services

Mineta San Jose International Airport